Multicultural Access and Equity Project

Access for culturally diverse communities

Introduction

The Multicultural Access and Equity (MAE) Project assists people from Culturally and Linguistically Diverse (CALD) backgrounds living on the Central Coast to access Home and Community Care (HACC) services.

Services Provided

The Multicultural Access and Equity (MAE) Program acts as a resource by assisting services and people from CALD backgrounds by:

• training HACC services to help them provide culturally appropriate services to CALD clients.  This includes Cultural Awareness Training Part 1 - Individual Awareness; Cultural Awareness Training, Part 2 - Agency Practice

• helping HACC services develop their policies or practice to increase access to their service by people from CALD backgrounds

• giving resources to HACC services such as Cultural Considerations; What if a CALD client should walk through my door?  A Step-by-Step Guide for Home and Community Care Workers; and the Multicultural Access and Equity Project brochure for HACC services

• providing opportunities for learning through acting as a link by making contact and keeping in touch with difference cultural groups on the Central Coast

• networking and supporting services involved in assisting people from CALD backgrounds

• letting people from CALD backgrounds know of the services that HACC provides and contacting HACC services at the request of the person

These services include:

• Food Services

• Domestic Assistance

• Personal Care

• Community Transport

• Respite Care

• Day Centres

• Community Nursing

• Community Options

• Home Modifications and Maintenance

• Allied Health

More Information

For more information on these services, go to the Consumer and Carer handbook in the Resource section of the CCDN website.

If you do not understand the meaning of the words Carer, Disability, Respite or Advocate then go to the Multicultural Access and Equity brochure for CALD clients on the CCDN website.

Arranging an Interpreter

Follow the steps below:

1. You can contact Commonwealth Carelink Service

Phone: 1 800 052 222

OR The Multicultural Access and Equity Worker

Phone: (02) 4324 2355

2. Tell them the language you require

3. They will contact the Interpreting Service on your behalf

• You will now be able to have a conversation with the worker through an Interpreter, a three way conversation - this is a free service

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