Central Coast Disability Network, registered charity, non-profit organisation NSW, disability support. Central Coast Disability Network, registered charity, non-profit organisation NSW, disability support. CCDN delivers several disability programs, referral and support for families, carers and service providers on the Central Coast of New South Wales.

Welcome to The Central Coast Disability Network

Working to develop better opportunities for people with disabilities

The Central Coast Disability Network (CCDN) is a registered charity and a not for profit organisation that has been providing support to people with a disability since 1979.

Programs

CCDN delivers several disability focussed programs and provides an information, referral and support role to people with disabilities, families, carers and service providers on the Central Coast of New South Wales

Membership

Membership of CCDN is open to all individuals, organisations and groups who support CCDN aims and objectives

Principles

CCDN is committed to, and practices social justice principles of rights, equity, access and participation. These principles are informed by the United Nations Declaration of Human Rights and the United Nations Declaration on the Rights of Disabled Persons

Vision

CCDN's vision is for all people with disabilities to be fully included in the life of their communities

Philosophy

CCDN's philosophy is based on the belief that people with disabilities have the same rights and responsibilities as other members of society

Complaints

Any person or organisation using CCDN services or affected by it's operations has the right to complain.

How CCDN deals with complaints;

What to do first?

First, it is best to talk to the person concerned and tell them you wish to make a complaint.

If the complaint is about the Manager, the Manager will give you the contact details for the President, CCDN.

What happens after that?

The complaint will be recorded so that the problem can be dealt with sensitively and quickly and you will receive a letter within 14 days of making the complaint.

What happens next?

The person handling the complaint will talk to you about what they want to do and what will happen next.

If CCDN has not been able to resolve the complaint within the next 14 days, you will be asked to formalise the complaint in a letter (if this has not already been done.)

CCDN aims to investigate and resolve all complaints within a further 28 days of receipt of the written complaint. You will receive a letter if CCDN has not been able to resolve the complaint during this time.

Can you have someone to assist you?

Yes! It is OK to have a friend or person to help you.

What if you need an interpreter?

We can assist you if you need an interpreter. There will be no cost to you for this service.

Use of an Advocate

You are welcome to have an advocate (a person to assist you or to speak on your behalf) at any stage of the complaints process.

If you are a client of CCDN, we can link you with an outside, independent advocate.

For example:

Disability Advocacy NSW Inc.

Telephone: (02) 4927 0111

People with Disabilities Australia Inc.

Toll Free: 1800 422 015

Fax: (02) 9318 1372

TTY (02) 9318 1138

TTY Toll Free: 1800 422 016

Email pwd@pwd.org.au

Multicultural Disability Advocacy Association

Phone: (02) 9891 6400

Please take the time to explore the services and support offered through the Central Coast Disability Network.